Question:
One of my items is missing
Answer:
Some items, including backdrop stands, will come in x2 consignments as we ship the frame direct from the factory.
Also, we sometimes ship items in more than one package. From time to time, the consignments can get split up in transit. Please allow another business day for the missing parcels to arrive.
If your missing parcel still hasn’t arrived after two business days, then please get in touch with us.