Delivery »
Lead Times »
Artwork Upload »
Payment »
Other FAQ's »
Our Guarantee »Banner World Ltd.
Danjo Farm,
Turkey Street,
Out Rawcliffe,
Preston,
Lancashire PR3 6TA
Phone: 01253 897 840
Email: [email protected]
Opening Times:
9am-5pm Monday to Friday
Delivery »
Delivery is free in on most orders over £250.00 within UK Mainland
This applies for most items such as roll to roll materials including Banners, Vinyls, Fabrics etc being delivered.
For order under £250+vat shipping is £14.50 for most items (exceptions apply see below).
The following items do not qualify for free shipping:
Deckchairs, Directors chairs, Pavement signs, Banner frames, Feather flags and accessories, Cafe Barrier Hardware items, Scaffold signs
Delivery will be charged on weight due to the nature of the products.
Can I use my PayPal address as the delivery address?
We always ship to the address which you have entered on our website checkout and not a stored Paypal address. If the Paypal delivery address is different to the checkout address then by default, we will automatically ship to the order address. Please make sure that you enter your shipping address at our checkout correctly before paying by Paypal, as we cannot be held responsible for orders going to an incorrect address because of an inconsistency with your Paypal details.
Turnaround times on most products
Delivery time from placement of order is normally 5-6 working days on most orders. Turnaround starts from order confirmation, payment and receipt of correct artwork or approval of proof. If order confirmation and payment occurs after 1pm the the order will be processed the following day incurring an extra day of production / shipping. On larger orders these times might increase. If you have an order which has a tight deadline please contact us prior to ordering.
| ORDER PLACED | ORDER GENERALLY DELIVERED |
|---|---|
| Monday by 1pm | Tuesday following week |
| Tuesday by 1pm | Wednesday following week |
| Wednesday by 1pm | Thursday following week |
| Thursday by 1pm | Thursday following week |
| Friday by 1pm | Friday following week |
Express Banners
We offer a faster turnaround on banners which are printed on our smaller format machines. Normally we can have these delivered to you within a couple of days. If order confirmation and payment occurs after 3pm the the order will be processed the following day incurring an extra day of production / shipping
Deckchair / Directors Chair shipping costs
£20 for x1 chair
£5 for each chair thereafter
So buy x3 chairs shipping will be £30 (x1 @ £20, x2 @ £5)
Cafe Barrier Shipping
Each cafe barrier system shipping cost is calculated based on your order size and weight.
Vinyl Printing, Static Cling, Window Graphics
Delivery times for these items is normally 2-3 working days. Sometimes if very urgent jobs are required we are able to move this forward by 1 day dependant on production levels at that present time.
Courier Deliveries
If for whatever reason the courier fails to deliver your items on time Banner World will not be held responsible. Please ensure when ordering that you give us your correct shipping address as once your order is in the system it is very difficult for us to change this. Please also make sure that there is somebody at the address to sign for your shipment. Normally the courier will try 2 times to deliver. After the 2nd failed attempt you will have to personally collect from the couriers depot. We currently use both UPS and TNT as our preferred couriers.
Signing for Deliveries
Couriers will ask for a signature on delivery. Please check all goods before signing for them. Goods signed for are deemed to be ‘delivered as correct and in good condition’ and it can be very difficult for us to assist on any missing or damaged items at a later time.
World wide shipping charges
| LOCATION | PRICE |
|---|---|
| UK mainland | £14.50 Standard Delivery £22.50 Large Items (Free deliver for orders over £250+vat*) *exclusions apply |
| Non UK Mainland (Channel Islands, the Isle of Wight, the Isle of Man, the Scilly Islands, the Scottish Highlands & Islands and Northern Ireland) |
£40 Standard Delivery £60 Large Items |
| Mainland Europe | £30 Standard Delivery £50 Large Items |
| Switzerland | £50 Standard Delivery £70 Large Items |
| Scandinavia | £50 Standard Delivery £70 Large Items |
| Rest of the world | Please contact us for pricing. |
Lead Times »
Our turnaround times can differ between products. Each product shows the turnaround time on the product page. To keep our costs as low as possible, we have a set schedule of printing certain materials on set days. This job batching method helps us to be efficient in our processes, passing the savings onto you.
We base our prices on the lead time stated, and if you need an order faster, then please contact us before placing the order.
Our standard turnaround times
2-3 working day lead time on the following products
- Vinyl printing
- Stickers and decals
- Window stickers
- Static cling
- Dementia door wraps. On large orders the lead time may be extended.
- One way vision window graphics
5-6 working day lead time on the following products
- Banner printing excluding large banners over 3m in both dimensions (except express banner printing)
- Backdrop printing
- Fabric printing
- Construction signage
- Heras fence covers (excluding air-mesh PVC)
- Cafe barrier banners (except canvas which has a 10-15 day lead time)
- Printed flooring
- Wallpapers
- Flag printing
- Poster printing
- Custom printed whiteboards
7-8 working day lead times on the following products
- Scaffold banners
- Large banners over 3m in both dimenions
- Crowd banners
- Stadium signage
- Large building wraps
- Air Mesh PVC heras fence covers
10+ day lead times
- Ultimate cafe barrier system (made to order service)
- Canvas cafe barriers
- Deckchairs
- Directors chairs
Artwork »
Before submitting artwork, please make sure you have read our artwork guidelines below.
Do we check your artwork before printing?
Yes, we will check your artwork before printing. If we see an obvious problem, we will contact you.
When we receive an order, we review all print files to ensure they correspond. If we see any issues with your artwork or if we are missing a file, we will notify you before proceeding to print. We will place your order on hold until we have a response.
What file checks do we make?
We check all files for the following criteria: Quality, File format, Sizing, and safe areas for pockets and hems.
We will contact you for clarification if we spot anything obvious not mentioned above. Please ensure when ordering that your contact details are correct. Not being responsive with replies to our requests could delay your order. Our checks are a manual process to minimise print issues, but it is up to you to supply artwork correctly per these guidelines. We cannot be held responsible for issues that are out of control from incorrect artwork submission.
What happens if my files are incorrect?
If we spot a problem, we will contact you. If your artwork requires a slight change to make it print correctly, we will adjust this and proceed to print. All file checking is a manual process undertaken by our prepress operatives. We try to spot errors; however, we cannot accept responsibility for any incorrect printing due to spelling mistakes, setup or artwork error that is out of our control.
Buy in confidence.
For full information on our checks and how to buy in confidence, please read the following about our processes and pre-print file checking.
Do you offer a design service?
We offer a free design tool for the vast majority of our products.
Does this mean you only deal with trade?
No. We are more than happy to work with the general public. As long as you can supply artwork as per these guides, we are more than happy to print your items. Please seek a Graphic Designer’s assistance if you need help with creating artwork or need an understanding of setting artwork. Please only place the order if you have print-ready artwork. If you want to speak to us, please call us on 01253 897 840 or email [email protected].
File Formats
We only accept files in the following: pdf, ai, eps, jpeg, PSD, and tif. Please provide tif & PSD files in a flattened format. We do not work with or accept Microsoft Word files or Powerpoint.
Type & Text
Convert all text to outlines/curves, even on pdf files.
Colour Settings
Ensure files are set to CMYK. We convert RGB files automatically. Changing to CMYK from RGB can cause unexpected results. You will not be notified of a change from RGB to CMYK.
Do not include spot colours.
Colour Matching
Please be aware that Print machines, handheld devices and desktop printers will interpret and show colours differently. We cannot be held responsible for colours printing incorrectly due to errors in incorrectly supplied print files.
We print on a wide range of print machines and cannot guarantee a perfect match from one print method to another. Due to print tolerances and the nature of our business, we cannot guarantee an exact match to something you see on a computer screen. Most creams, greys and CMYK-printed golds can print differently from how they look on screen.
Please ask or quote us a Pantone reference if you need clarification on the colours.
Can you match Pantones®?
Yes, we can, but we cannot guarantee an exact match.
You must notify us of any Pantones® that require matching. There is an extra charge for printing Pantones®of £30+vat per colour. If no Pantone® request is made, we will print to the nearest CMYK value. Please read about our colour matching service for more information on this subject.
Due to the nature and limitations of the CMYK printing system, we cannot guarantee an exact match.
For large print runs, it’s advisable to order a minimum order sample of the colour before ordering, but this will delay the order for another 5-6 working days.
Artwork Templates
For specific items, artwork templates are available on the product pages. Artwork for the below products will only be accepted if set to the correct artwork template. These templates are only for items with specified sizes or shapes. The following items have a print template:
Feather flags
Deckchairs & directors chairs
Cafe Barrier banners
Fabric backdrop stands
Windbreaks
Make sure a separate layer is assigned for the artwork.
Save the file as a layered pdf, ai or eps file. Please embed images and create outlines on the type before saving.
Size & Scale
The orientation of the print file must match the orientation of the order. We accept files at actual size or scale:
1:2 scale (50% actual size)
1:5 scale (20% actual Size)
1:10 scale (10% actual size)
1:20 scale (5% actual size)
Overprints
Do not use Overprints.
File Names
Please ensure file names are short and descriptive.
Colour Profiles
Print files MUST NOT contain ICC colour profiles.
Use of Black CMYK values
Correct Black Settings give the print a deeper colour as sometimes, using just black, the image can look grainy and ‘washed out. Use the following guidelines if you have large amounts of black in the file.
Printed banners
C50 / M50 / Y 50/ K100.
Vinyl printing, Window stickers
C20 / M20 / Y20 / K100.
Fabric, including backdrops and deckchairs
C10 / M10 / Y10 / K100.
Images
Embed all images.
Resolution (DPI)
Please make sure that you save your file to the DPI Guidelines below. In the case of scaled files, i.e., if you have scaled your file at 1:10 (10%) scale, then the DPI must be x10 times higher to compensate)
Vinyl, Static cling, Posters, Small stickers, Window decals
Up to A4 Size 300dpi
Over A3 Size 150dpi
Banners, Backdrops, Fence covers, Wallpaper, Large vinyls, Contravision
Up to 5m sq 125dpi
5m – 50m sq 50-100dpi
50m+ sq 30-50dpi
For more information, please read our about dpi
Pole Pockets
When placing an order, please make sure you select the overall finished size. Your overall banner size should be the total size, including the pockets. So if you select a 1m wide x 2m height, we will manufacture the banner to a total height of 2m, including the pockets. For more information on pole pockets, then, you can read our pole pocket guide.
Please make sure that you leave a safe area for your pockets. The term ‘safe area’ means no items of text or logos. So if you have 150mm flat pockets on top and bottom, please don’t let any text or logos run into these areas. Please note that on a 150mm flat pocket, you will also need to leave an additional 40mm extra for the weld (so 190mm in total. Background colours or images are ok, just no readable text or logos.
Double-sided banners
We have special software which flips certain parts of your banners, thus creating a seamless pocket on the opposite side. When ordering a double-sided banner, follow the steps above and refer to our pole pocket guide. If you require a different image on each side of your double-sided banner not a problem; upload x2 files stating that you need a different image on each side.
Bleed & Crop Marks
Banners, Fabric and Backdrops
Set your artwork without bleed or crop marks. Banners should have a clear area of 4cm around the perimeter for the eyelets. So please leave important text and logos 5cm away from the edge.
Decals, stickers and vinyl printing
Please supply all files with 5mm bleed all around. Do not save the artwork with crop marks.
Cut to shape
Vinyl / static cling-cutting information
Needs an item cut to a shape?
We require a 5mm bleed plus a contour cut supplied in a separate layer. The cut line should be a contrasting stroke colour to the artwork and named in an individual layer’ CutContour.’
Banner cutting information
When showing eyelet positions and wind slits or cutter lines on banners, please supply the artwork file and a separate cutter file. Please ensure that both files are set to the same artboard size and scale. Please supply a separate ai, eps, or pdf file with the cutter or eyelets marks.
Please make sure your files are set correctly
Banner World can not be held responsible for any spelling errors/typos / incorrect telephone numbers, or improper setup of files. If we believe that a file is incorrect before production, we will contact you and request a new file.
We only accept files suitably prepared for print. Any additional operations to correct files to the above guidelines and all changes made by Banner World upon the customer’s request shall be treated as another service and may incur an extra surcharge.
Payment »
You can pay at our checkout by Credit or debit card, Paypal or Bank Transfer.
Credit or debit card, including American Express.
When ordering with a card, please ensure that your billing address and postcode match where the card is registered. Otherwise, your payment will fail.
Bacs Payment.
When selecting bacs payment, you are placing the order with us. Your order will remain on hold until we have had the funds paid into our bank account. Upon placing the order, we will email you a PDF invoice along with our bank account details. Once you have made the payment, please email us to let us know. Lead times shown on our website will commence from the date you have made the payment.
PayPal
We accept PayPal on orders £250. On orders over £250, the Paypal the option will not be shown at the checkout. Because we offer low trade prices and bulk discounts we are unable to offer Paypal on larger orders due to the massive processing fees. We feel that passing on the savings to our clients rather than Paypal is a better option.
Frequently Asked Questions »
FAQ - Ordering
How do I order?
The easiest way to order is through the website. Ordering through the site makes it easier for you as we have all the information to process your order. Please note we check your order specification and print files before printing. If we see any issues, we will contact you before proceeding.
What file types will you accept?
We accept pdf, ai, eps, jpeg, PSD and tif files. Please contact us if you have any queries. Full artwork guidelines are available here: Artwork Guidelines
How do you accept payments?
When ordering online, you can pay with any leading credit and debit card. We also accept American Express. Our payment gateway is safe and secure, encrypted with TLS 1.2+, the latest up to date security.
No payment details can be stored on our servers.
You can also pay online by bank transfer by selecting this payment method at the checkout.
In addition to these payment options, we can also send you a ‘Pay by link’ via email, or you can call and pay over the telephone. Even though we record our calls (which are encrypted), we turn off the recording function throughout calls when customers are relaying their card details to us.
Will you create my artwork?
Creation of artwork isn’t a service that we offer. We are a trade price banner supplier. Due to low profit margins we only deal only with customers who can supply print-ready artwork. We base our prices on your submitted artwork being ready to print. Full artwork guidelines are available here. Artwork Guidelines
If you are unsure on the format we require, then please contact a qualified designer to create your artwork.
How should I submit my artwork?
We accept pdf, ai, eps, jpeg, PSD and tif formats.
Where you can, please supply your artwork at actual size. If this is not possible, please set to scale. More information on scaling is available on our Artwork Guidelines.
Bleed is not required on banners and backdrops.
Please convert text to outlines including PDF’s.
How do I send my artwork?
Select the ‘Upload Artwork’ button, located on the artwork section of each page. You can send files up to 250mb in size using our page uploader. We use encryption technology to ensure your files are transferred securely.
For larger files then please use Wetransfer bannerworld.wetransfer.com.
If you are struggling with uploading artwork then please use the upload later option and use our Wetransfer link instead. bannerworld.wetransfer.com When using Wetransfer please quote your order number.
Can I upload multiple artworks?
Yes, you can. When ordering banners of the same size but with different artworks, then this is perfectly fine. Select your size and enter your quantity, then upload your files. Please leave a note on your order of the quantity breakdowns. There is also an ‘Additional Information’ section to leave notes on your order.
I’m struggling uploading artwork, what should I do?
If you are having problems with our product artwork upload, then please choose the ‘Upload Later’ option. One ‘Upload later’ has been selected you can place the order and checkout. Once you have placed the order, you can send your artwork via our wetransfer using this link bannerworld.wetransfer.com. Please use your order number as a reference.
FAQ - Delivery
How much does delivery cost?
Delivery is free on most orders over £250 to UK mainland.
On orders under £250 delivery is £14.50.
Most of Europe shipping is £40
Can you deliver to more than one address?
Yes, we can at an additional cost. Please contact us for a quote.
How long will my order take to be delivered?
Banners, Flags, Exhibition Pop-Ups etcetera are usually delivered 5-6 working days following order, artwork and payment confirmation.
Vinyl Graphics, Window Graphics and similar products are produced and delivered within 3-4 working days following order, artwork and payment confirmation.
Please ask if you require a faster turnaround times, we will always accommodate your requirements where we can.
Do you ship World Wide?
Yes, we ship worldwide. Calculated on a per-job basis, we will need to know what you would like to order. For a quote, please email us [email protected] your full requirements along with your shipping address.
Will you send tracking information?
Yes, we will send tracking information. Once we have shipped your items, you will be emailed tracking information.
What couriers do you use?
We use UPS and TNT couriers.
What should I do if my goods are damaged in transit?
Please check your parcel before signing for your goods. If you notice that the packaging is damaged, then please sign for the goods as damaged. Failure to do this could make this difficult for us to claim back from the courier and resupply the goods.
Can you turn my order around quicker
On some occasions, a faster turnaround is possible within 4 working days. There is an express charge which we calculate per job. For an express quote please contact us with your full order details, size, quantity and delivery address.
Can my order be sent directly to my client under plain cover?
Yes absolutely! We send all items plain cover. No branding will be present on the package. Rest assured there will be no mention of us on the box, the shipping label or inside the box. All products are sent out under plain-wrap with absolutely no mention of ourselves.
Can I use my PayPal address as the delivery address?
We always ship to the address which you have entered on our website checkout and not a stored Paypal address. If your Paypal delivery address is different to the checkout address then by default, we will automatically ship to the order address.
Please make sure that you enter your shipping address at our checkout correctly before paying by Paypal, as we cannot be held responsible for orders going to an incorrect address because of an inconsistency with your Paypal details.
FAQ - Artwork
What file formats do you accept?
We accept pdf, ai, eps, jpeg, PSD, tif. Please note that we do not accept Microsoft Word, Corel Draw or Powerpoint files. For more information, please refer to our Artwork Guidelines.
How can I send artwork?
When ordering online, please use the uploader on the product page upload section. If you are struggling to use the uploader, then please select the ‘Upload Later’ option. You can then either email the artwork if it’s under 10mb or you can use our transfer uploader bannerworld.wetransfer.com. Please use your order number as a reference.
Will you check my artwork for errors?
Yes, we will check your artwork before printing. If your artwork is not suitable for our print processes, we will advise. If possible, we will amend it to suit. However, if we cannot do anything with your file, we will contact you immediately. During our file checking process, we will always bring this to your attention before printing. We will not be held responsible for errors such as misspellings, typos or grammar problems. If you spot an error after uploading then contact us immediately. You can re-upload your artwork here
Do we keep your artworks from previous orders?
Yes, we keep most artwork on file for up to 1-2 years. However please be aware that we may delete large files that take a lot of storage and clog our servers. If your artwork is important to you, we suggest that you keep your copies of submitted artwork on file.
Do you send proofs before printing?
If you have selected electronic proof when ordering, then yes. We will send you low-resolution visuals for you to approve. If you haven’t chosen electronic proof, then we will not send you a proof and proceed to print. If however, we spot an error with your submitted artwork we will send through a proof showing how your artwork will look before printing.
Can we make changes to your artwork?
If a small change is required and the supplied artwork is an editable format file, then yes this is possible to make a slight alternation. If more work is needed, then this is a chargeable pre-press fee of £30.
What is ‘clear area’?
‘Clear area’ or ‘safe area’ refers to the ‘clear space’ around a banner’s hem or pole pocket. When we mention the term ‘clear area’ this term means that no text, important graphics or logos, or essential images should be placed within the ‘clear area’. Background images and coloured backgrounds are perfectly fine to be in safe areas. The reason for ‘clear area’ is that items such as eyelets or banner pockets can obscure the small images and detail. On banners with pole pockets, we have specialist technology which flips the artwork on the opposite side to create the overlap on the pocket; hence why no text or detailing can be within the pocket area.
I’m having trouble uploading my artwork. Can you help?
Yes. You can talk to us on 01253 897 840. We provide an artwork uploading service at WeTransfer where you can upload very large files over the 50mb limit set on our website.
FAQ - Colour Matching
Can you match to specific colours?
We print in CMYK. We calibrate our large format printers to ensure colours match the CMYK colour values provided in your print files. Artworks supplied in RGB will not be rejected but instead, automatically converted to CMYK. We cannot guarantee an exact match to a specified Pantone.
Please set your artwork to CMYK. Pantone® colours included in artwork files will be automatically converted to CMYK. Artworks with Pantone® references in the file will not be colour matched unless otherwise requested. Please notify us at time of order if any specific colour matching is required. Colour matching is a time-consuming process, and we charge at £30+vat per colour.
While we make every to ensure colours match the files provided, different materials may produce slightly different colours once printed. Colour differences are due to finishes, print methods, textures, temperature and humidity etc.
Please refer to our Terms of Sale section 7 for our policy on colour matching.
Can you print Pantone® colours?
We can try and replicate a colour match to a Pantone® colour reference. Matching a Pantone® colour is never guaranteed using a four colour print process. The cost for Pantone® matching is £30+vat per colour. For more information on Pantone® matching, then read this article. This article will explain everything you need to know.
Do you supply artwork templates?
On most items, a template isn’t possible. On banners, backdrops and vinyl printing etc. the sizes we produce are bespoke, which means that each item we manufacture is a different size to the next.
Items that need an artwork template are shown below and can be found at the top of the product pages. These products are:
Feather flags
Deckchairs & directors Chairs
Heras Fence banners
Cafe Barrier banners
Fabric backdrop stands
Windbreaks
FAQ - Billing, Payments and Accounts
Do you offer credit accounts?
Yes, we do offer credit accounts. Credit accounts are available to customers at our discretion. All accounts are subject to a credit check before being approved. We only open credit accounts for customers that we have a trading history with.
How do you invoice?
Our credit account terms are strictly 30 days from invoice date. We invoice on the day that you place your order.
What payment method do you accept?
We accept all major credit and debit cards. You can make card payments either through the website, over the phone or by payment link which we can email to you. You can also pay by bank transfer.
Do you accept Paypal?
Yes, we accept Paypal. We aim to give our customers the best trade prices. The option for Paypal isn't available on orders over £250 because of the hefty fees.
FAQ - Technical
How do you position the eyelets?
We position the eyelets evenly spaced approximately every 500mm. If you would like less or more eyelets please mention this in the finishing notes when placing the order and we can do this at no extra charge. If you require eyelets placing in a specified position, please upload your artwork along with a separate pdf file showing the exact positions so we can use as a template. We will incorporate this template file when printing the eyelet positions.
How much room do I leave for eyelets?
Please leave 50mm ‘clear area’ around the perimeter of your banners. i.e. not important text or logos
What is a reinforced hem?
Mesh banners are printing with a standard welded hem free of charge, if this option is selected. This means we fold over the banner on itself and heat weld giving it added strength. We also offer a reinforced hem at an additional cost £1.50 per square metre. The reinforced hem incorporates a standard hem and then we heat weld to the reverse of the hem the additional reinforcement material. This reinforcement material is a thick nylon coated webbing which is super strong and adds much-needed reinforcement to the edges of large mesh banners.
Can I order non-standard sizes?
Yes. You can order your printing in almost any shape and size when you make a custom order.
Can I speak to someone about my order?
Of course. You can call us on 01253 897 840. Office hours are 9.00 am to 5.00 pm Monday – Thursday, and 9.00 am – 4.00 pm on Fridays
What is the best material for a Band Backdrop?
We have a blog post here all about Buying Band Banners & Backdrops.
Are your Banners & Backdrops Fire Rated?
Yes, almost all of our pvc and fabric materials are flame retardant. Rather than simply providing certificates from material suppliers, we submit our standard products after printing to an independent UK laboratory for testing. Individual certificates are available to download from product pages.
What Cafe Barrier System Should I Choose?
Check out our Cafe Banners Buyer’s Guide here.
Our Guarantee »
Buying banners in confidence
You can buy from Banner World with confidence. Your job will go through several checks before manufacture. Firstly when your job comes in, we check all your uploaded files and cross-reference each file against your order. At this point, if we see that artwork is incorrect or if there is a file missing we will contact you to request new artwork. Most of our banners and fabrics are manufactured at our large print factory in Europe. Our standard turnaround on items is 5-6 working days for delivery. Even though most of our ordering system has been automated, we still carry out several manual checks before processing your order. If at any point we have a question or a problem with your order you will be contacted before manufacturing.
Our processes
Please read the information below on how your order is processed. Each order goes through several checks before printing. Our file checking service is standard procedure on all orders. Checking your files means that you can place your order in confidence, knowing that we will check to make sure your order and corresponding artwork match and are correct. Anything we are not sure that we will contact you before proceeding.
What is Our Initial checking service?
When you place an online order, we will cross-reference your artwork against your order. At this point, we will check that the artwork sizes and file type match the order. We will make sure we have the correct number of artwork files for the job. At this stage, if anything appears to be incorrect, we will place the order on hold and contact you immediately.
How do we process your order?
Once we are happy with your order, we will then process it. We collate all the information for each job, including finishing and material type. The job information is then sent with your artwork to the pre-press department. Pre-press is where we will create and prepare your job for printing.
Our Pre Press and second checking service.
Pre-press refers to the stage before printing. Here your artwork is converted into the correct format for our machines and finishing processes. At this point, if something is spotted which isn’t correct or if there is a problem we will again contact you.
How do we print and track your order through the factory?
Your job is now batched together with other items on the same material. Each item has assigned to it a unique code. The code is used to track the order through our factory. The information is used to check the material, quantity and finishing information on the item. The order then goes through our print presses.
How do we finish your printed items?
Every job we produce is different to the next, whether it be size, material, shape or finishing. Your printed items will be finished as requested on your order. We automate as much of the finishing as possible, cutting down on labour costs and passing on the savings to you. The Prepress data is inputted into parts of our finishing equipment. Your graphics are now finished to your custom requirements. Each printed product is set up differently for each type of finishing process. A banner that has hem and eyelets will be manufactured and produced in a different way to a flag with a pole pocket.
How are your items packed?
We have now manufactured your items. The finishing pieces now move onto the packing department. At the packing stage, we collate your order. Items get checked off against the order using the order code system. The printed goods get wrapped and packed, ready for despatch.
How do you ship my goods?
Now your item has been packed it is ready to be shipped. From placing your order, your goods have taken approx 24-48 hours to get to this stage. We have a logistics team which arrange the shipping through UPS. Our standard delivery (£15 or free over £250) will now take an additional three days to be delivered to an address on UK mainland and most of mainland Europe. Our standard shipping will travel via road and sea to reach the UK. We do offer a faster 1-day shipping method which is our 4-day turnaround service. The fast turnaround service is expensive on low-value bulky orders and is more cost-effective on higher volume jobs. Items to the US and other worldwide destinations will take longer to be delivered. For items going to Ireland, the Isle of Wight, Isle of Man, Scottish highlands etc. please add an extra day onto delivery times
