Ordering How do I order? The easiest way to order is through the website. Ordering through the site makes it easier for you as we have all the information to…
Ordering
How do I order?
The easiest way to order is through the website. Ordering through the site makes it easier for you as we have all the information to process your order. Please note we check your order specification and print files before printing. If we see any issues, we will contact you before proceeding.
What file types will you accept?
We accept pdf, ai, eps, jpeg, PSD and tif files. Please contact us if you have any queries. Full artwork guidelines are available here: Artwork Guidelines
How do you accept payments?
When ordering online, you can pay with any leading credit and debit card. We also accept American Express. Our payment gateway is safe and secure, encrypted with TLS 1.2+, the latest up to date security.
No payment details can be stored on our servers.
You can also pay online by bank transfer by selecting this payment method at the checkout.
In addition to these payment options, we can also send you a ‘Pay by link’ via email, or you can call and pay over the telephone. Even though we record our calls (which are encrypted), we turn off the recording function throughout calls when customers are relaying their card details to us.
Will you create my artwork?
Creation of artwork isn’t a service that we offer. We are a trade price banner supplier. Due to low profit margins we only deal only with customers who can supply print-ready artwork. We base our prices on your submitted artwork being ready to print. Full artwork guidelines are available here. Artwork Guidelines
If you are unsure on the format we require, then please contact a qualified designer to create your artwork.
How should I submit my artwork?
We accept pdf, ai, eps, jpeg, PSD and tif formats.
Where you can, please supply your artwork at actual size. If this is not possible, please set to scale. More information on scaling is available on our Artwork Guidelines.
Bleed is not required on banners and backdrops.
Please convert text to outlines including PDF’s.
How do I send my artwork?
Select the ‘Upload Artwork’ button, located on the artwork section of each page. You can send files up to 250mb in size using our page uploader. We use encryption technology to ensure your files are transferred securely.
For larger files then please use Wetransfer bannerworld.wetransfer.com.
If you are struggling with uploading artwork then please use the upload later option and use our Wetransfer link instead. bannerworld.wetransfer.com When using Wetransfer please quote your order number.
Can I upload multiple artworks?
Yes, you can. When ordering banners of the same size but with different artworks, then this is perfectly fine. Select your size and enter your quantity, then upload your files. Please leave a note on your order of the quantity breakdowns. There is also an ‘Additional Information’ section to leave notes on your order.
I’m struggling uploading artwork, what should I do?
If you are having problems with our product artwork upload, then please choose the ‘Upload Later’ option. One ‘Upload later’ has been selected you can place the order and checkout. Once you have placed the order, you can send your artwork via our wetransfer using this link bannerworld.wetransfer.com. Please use your order number as a reference.
Delivery
How much does delivery cost?
Delivery is free on most orders over £250 to UK mainland.
On orders under £250 delivery is £14.50.
Most of Europe shipping is £40
Can you deliver to more than one address?
Yes, we can at an additional cost. Please contact us for a quote.
How long will my order take to be delivered?
Banners, Flags, Exhibition Pop-Ups etcetera are usually delivered 5-6 working days following order, artwork and payment confirmation.
Vinyl Graphics, Window Graphics and similar products are produced and delivered within 3-4 working days following order, artwork and payment confirmation.
Please ask if you require a faster turnaround times, we will always accommodate your requirements where we can.
Do you ship World Wide?
Yes, we ship worldwide. Calculated on a per-job basis, we will need to know what you would like to order. For a quote, please email us sales@bannerworld.co.uk your full requirements along with your shipping address.
Will you send tracking information?
Yes, we will send tracking information. Once we have shipped your items, you will be emailed tracking information.
What couriers do you use?
We use UPS and TNT couriers.
What should I do if my goods are damaged in transit?
Please check your parcel before signing for your goods. If you notice that the packaging is damaged, then please sign for the goods as damaged. Failure to do this could make this difficult for us to claim back from the courier and resupply the goods.
Can you turn my order around quicker
On some occasions, a faster turnaround is possible within 4 working days. There is an express charge which we calculate per job. For an express quote please contact us with your full order details, size, quantity and delivery address.
Can my order be sent directly to my client under plain cover?
Yes absolutely! We send all items plain cover. No branding will be present on the package. Rest assured there will be no mention of us on the box, the shipping label or inside the box. All products are sent out under plain-wrap with absolutely no mention of ourselves.
Can I use my PayPal address as the delivery address?
We always ship to the address which you have entered on our website checkout and not a stored Paypal address. If your Paypal delivery address is different to the checkout address then by default, we will automatically ship to the order address.
Please make sure that you enter your shipping address at our checkout correctly before paying by Paypal, as we cannot be held responsible for orders going to an incorrect address because of an inconsistency with your Paypal details.
Artwork
What file formats do you accept?
We accept pdf, ai, eps, jpeg, PSD, tif. Please note that we do not accept Microsoft Word, Corel Draw or Powerpoint files. For more information, please refer to our Artwork Guidelines.
How can I send artwork?
When ordering online, please use the uploader on the product page upload section. If you are struggling to use the uploader, then please select the ‘Upload Later’ option. You can then either email the artwork if it’s under 10mb or you can use our transfer uploader bannerworld.wetransfer.com. Please use your order number as a reference.
Will you check my artwork for errors?
Yes, we will check your artwork before printing. If your artwork is not suitable for our print processes, we will advise. If possible, we will amend it to suit. However, if we cannot do anything with your file, we will contact you immediately. During our file checking process, we will always bring this to your attention before printing. We will not be held responsible for errors such as misspellings, typos or grammar problems. If you spot an error after uploading then contact us immediately. You can re-upload your artwork here
Do we keep your artworks from previous orders?
Yes, we keep most artwork on file for up to 1-2 years. However please be aware that we may delete large files that take a lot of storage and clog our servers. If your artwork is important to you, we suggest that you keep your copies of submitted artwork on file.
Do you send proofs before printing?
If you have selected electronic proof when ordering, then yes. We will send you low-resolution visuals for you to approve. If you haven’t chosen electronic proof, then we will not send you a proof and proceed to print. If however, we spot an error with your submitted artwork we will send through a proof showing how your artwork will look before printing.
Can we make changes to your artwork?
If a small change is required and the supplied artwork is an editable format file, then yes this is possible to make a slight alternation. If more work is needed, then this is a chargeable pre-press fee of £30.
What is ‘clear area’?
‘Clear area’ or ‘safe area’ refers to the ‘clear space’ around a banner’s hem or pole pocket. When we mention the term ‘clear area’ this term means that no text, important graphics or logos, or essential images should be placed within the ‘clear area’. Background images and coloured backgrounds are perfectly fine to be in safe areas. The reason for ‘clear area’ is that items such as eyelets or banner pockets can obscure the small images and detail. On banners with pole pockets, we have specialist technology which flips the artwork on the opposite side to create the overlap on the pocket; hence why no text or detailing can be within the pocket area.
I’m having trouble uploading my artwork. Can you help?
Yes. You can talk to us on 01253 897 840. We provide an artwork uploading service at WeTransfer where you can upload very large files over the 50mb limit set on our website.
Colour Matching
Can you match to specific colours?
We print in CMYK. We calibrate our large format printers to ensure colours match the CMYK colour values provided in your print files. Artworks supplied in RGB will not be rejected but instead, automatically converted to CMYK. We cannot guarantee an exact match to a specified Pantone.
Please set your artwork to CMYK. Pantone® colours included in artwork files will be automatically converted to CMYK. Artworks with Pantone® references in the file will not be colour matched unless otherwise requested. Please notify us at time of order if any specific colour matching is required. Colour matching is a time-consuming process, and we charge at £30+vat per colour.
While we make every to ensure colours match the files provided, different materials may produce slightly different colours once printed. Colour differences are due to finishes, print methods, textures, temperature and humidity etc.
Please refer to our Terms of Sale section 7 for our policy on colour matching.
Can you print Pantone® colours?
We can try and replicate a colour match to a Pantone® colour reference. Matching a Pantone® colour is never guaranteed using a four colour print process. The cost for Pantone® matching is £30+vat per colour. For more information on Pantone® matching, then read this article. This article will explain everything you need to know.
Do you supply artwork templates?
On most items, a template isn’t possible. On banners, backdrops and vinyl printing etc. the sizes we produce are bespoke, which means that each item we manufacture is a different size to the next.
Items that need an artwork template are shown below and can be found at the top of the product pages. These products are:
Feather flags
Deckchairs & directors Chairs
Heras Fence banners
Cafe Barrier banners
Fabric backdrop stands
Windbreaks
Billing, Payments and Accounts
Do you offer credit accounts?
Yes, we do offer credit accounts. Credit accounts are available to customers at our discretion. All accounts are subject to a credit check before being approved. We only open credit accounts for customers that we have a trading history with.
How do you invoice?
Our credit account terms are strictly 30 days from invoice date. We invoice on the day that you place your order.
What payment method do you accept?
We accept all major credit and debit cards. You can make card payments either through the website, over the phone or by payment link which we can email to you. You can also pay by bank transfer.
Do you accept Paypal?
Yes, we accept Paypal. We aim to give our customers the best trade prices. The option for Paypal isn't available on orders over £250 because of the hefty fees.
Technical
How do you position the eyelets?
We position the eyelets evenly spaced approximately every 500mm. If you would like less or more eyelets please mention this in the finishing notes when placing the order and we can do this at no extra charge. If you require eyelets placing in a specified position, please upload your artwork along with a separate pdf file showing the exact positions so we can use as a template. We will incorporate this template file when printing the eyelet positions.
How much room do I leave for eyelets?
Please leave 50mm ‘clear area’ around the perimeter of your banners. i.e. not important text or logos
What is a reinforced hem?
Mesh banners are printing with a standard welded hem free of charge, if this option is selected. This means we fold over the banner on itself and heat weld giving it added strength. We also offer a reinforced hem at an additional cost £1.50 per square metre. The reinforced hem incorporates a standard hem and then we heat weld to the reverse of the hem the additional reinforcement material. This reinforcement material is a thick nylon coated webbing which is super strong and adds much-needed reinforcement to the edges of large mesh banners.
Can I order non-standard sizes?
Yes. You can order your printing in almost any shape and size when you make a custom order.
Can I speak to someone about my order?
Of course. You can call us on 01253 897 840. Office hours are 9.00 am to 5.00 pm Monday – Thursday, and 9.00 am – 4.00 pm on Fridays
What is the best material for a Band Backdrop?
We have a blog post here all about Buying Band Banners & Backdrops.
Are your Banners & Backdrops Fire Rated?
Yes, almost all of our pvc and fabric materials are flame retardant. Rather than simply providing certificates from material suppliers, we submit our standard products after printing to an independent UK laboratory for testing. Individual certificates are available to download from product pages.
What Cafe Barrier System Should I Choose?
Check out our Cafe Banners Buyer’s Guide here.
